FREQUENTLY ASKED QUESTIONS
QUESTIONS – SAFETY:
What safety measures have you implemented to protect your employees and guests from COVID19?
The safety of our employees and guests are our number one priority. We were the first grocery retailer in Manhattan, KS to require both employees and guests to wear face masks and have their hands sanitized before entering the store.
To promote social distancing, there is a limit of 8 guests at a time. A plexiglass shield has been installed to create a safety barrier between the customer and cashier when checking out. Hand sanitizer is also available near the checkout counter.
Baskets and carts are disinfected after every use. Our cleaning and disinfecting guidelines align with what is published by the Center for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html.
Safety measures for pickup and delivery can be found here:
Kansas is reopened now. Why do you still require everyone who walks in the store to wear a face mask?
Trust us - wearing a face mask is uncomfortable; our staff wears one for hours at a time. It has, however, effectively decreased the likelihood of transmitting COVID19. Here is a visual from the University of Kansas Health System that shows its effectiveness: https://www.facebook.com/kuhospital/photos/pb.208729133103.-2207520000../10158534009663104/?type=3&theater.
Can the virus be transmitted through food?
Per the CDC website (https://www.cdc.gov/coronavirus/2019-ncov/faq.html):
"Coronaviruses are generally thought to be spread from person to person through respiratory droplets. Currently, there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food it is important to always wash your hands with soap and water for at least 20 seconds for general food safety. Throughout the day use a tissue to cover your coughing or sneezing, and wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.
It may be possible that a person can get COVID-19 by touching a surface or object, like a packaging container, that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging."
QUESTIONS – PICKUP/DELIVERY:
I placed an order for curbside pickup. When can I pick up my order?
Our PICKUP page lists the schedule and information on how to retrieve your order once you arrive to our shop: https://asianmarketmhk.com/pages/pickup.
I placed an order for delivery. When can I expect my order?
Our DELIVERY page lists the schedule and information on how your order will be delivered: https://asianmarketmhk.com/pages/pickup.
Do you deliver outside of Manhattan?
Due to rising costs and limited staff, we are no longer able to offer delivery to Junction City, Fort Riley, and other surrounding areas.
I live in Manhattan, but I cannot select local delivery. What can I do?
Our delivery is set to a 6-mile radius from our store address of 2304 Stagg Hill Road, Suite D, Manhattan, KS, 66502. Please text us at 785-260-2880 to address the issue further.
QUESTIONS – RETURNS:
What is your return policy during the COVID19 pandemic?
For the safety of our employees and guests, all purchases are final.
What should I do if I received an incorrect item in my order?
If you receive an incorrect item, please notify us within 24 hours of receiving your order and we will arrange an exchange with you. We appreciate your compassion and understanding that mistakes happen, especially when there is heightened stress and anxiety due to the COVID19 pandemic.